Privacy Policy

Effective Date: April 12, 2026

This Privacy Policy explains how Tweakrix Ltd (“Tweakrix”, “we”, “our”, or “us”) collects, uses, shares, and protects personal data when you visit tweakrix.com, download or use our software products, interact with checkout or billing flows, or contact us for support (collectively, the “Services”).

This Privacy Policy should be read together with our Terms of Use, End-User License Agreement, and Cookie Policy.

If you do not agree with this Privacy Policy, please do not use the Services.

1. Scope and Applicability

This Privacy Policy applies to personal data processed in connection with:

  • visitors to the Website
  • users of our software products
  • customers and prospective customers
  • support requests and contact form submissions
  • checkout, billing, and subscription-related interactions

It applies whether you access the Services through the Website, a landing page, a download flow, the software itself, or related support and communication channels.

2. Who We Are

Controller / Website operator: Tweakrix Ltd
Website: tweakrix.com
Support: support@tweakrix.com
Privacy / legal inquiries: legal@tweakrix.com
Registered address: Ha-Kidma St 3, Yokneam Illit, Israel

Payments may be processed by one or more third-party payment providers and/or Merchant of Record partners, depending on the checkout flow, product, location, or payment method selected.

3. Transparency and Choice

You are not legally required to provide us with personal data in every situation. However, if you choose not to provide certain data, we may be unable to:

  • respond to your support request
  • provide checkout or billing-related assistance
  • deliver certain software features or update-related services
  • process a purchase, refund-related request, or subscription action

Where consent is required by law, we will request it before processing the relevant data, such as for optional cookies or certain marketing communications. In other situations, we may rely on contractual necessity, legitimate interests, or legal obligations, as described below.

4. What Data We May Collect

We collect only the data reasonably necessary to operate, support, secure, and improve the Services.

4.1 Data you provide directly

This may include:

  • name
  • email address
  • subject line and message content
  • screenshots, attachments, or diagnostic details you choose to send us
  • billing/contact details submitted during checkout or purchase flows
  • subscription or order-related inquiries

Examples:

  • contact form submissions
  • direct emails to support or legal
  • support tickets or troubleshooting requests
  • purchase-related communications

4.2 Data collected automatically

When you use the Website or related online Services, we may collect:

  • IP address
  • browser type and version
  • device type
  • operating system
  • referring pages / source information
  • page visits and navigation events
  • timestamps
  • approximate geolocation derived from IP, such as country or region
  • cookies and similar technologies, as described in our Cookie Policy

If you use Tweakrix software, the software may process technical information needed to perform its functions, such as:

  • device identifiers relevant to a driver scan
  • installed driver version information
  • product version information
  • license / activation status
  • diagnostic or error-related technical details, if needed for support or service functionality

Where possible, technical scan and device data is processed locally on your device. If certain information is transmitted to our servers or service providers, it is limited to what is necessary to provide the feature, support the product, maintain security, or troubleshoot issues.

If you initiate a purchase, subscription, renewal, refund-related request, or billing workflow, relevant checkout or transaction data may be processed by the applicable payment provider or Merchant of Record.

Depending on the flow, this may include:

  • name
  • email address
  • billing country / region
  • subscription status
  • order reference or invoice details
  • payment status

We do not store your full payment card number.

5. How We Use Personal Data

We may use personal data to:

  • operate and maintain the Website and software
  • provide software functionality and deliver downloads, updates, or activation-related services
  • respond to support, technical, legal, or billing-related inquiries
  • process purchases, subscriptions, renewals, cancellations, and refund-related workflows
  • maintain service security, prevent fraud, and detect abuse
  • understand how the Website and Services are used and improve performance or usability
  • comply with legal obligations
  • enforce our agreements, including our Terms and EULA

We may also use contact details to send transactional communications, such as:

  • order confirmations
  • support follow-ups
  • service notices
  • billing or subscription notices

If we offer optional marketing communications, they will be handled in accordance with applicable law and consent requirements.

6. Legal Bases (EEA / UK, Where Applicable)

If you are located in the EEA or UK, we may rely on one or more of the following legal bases:

  • Contract / pre-contract necessity - to provide Services, respond to your requests, process purchases, or support subscriptions
  • Legitimate interests - to secure the Services, prevent fraud, improve functionality, analyze usage, and manage support operations
  • Consent - for optional cookies, certain marketing communications, or other processing that requires consent
  • Legal obligation - where processing is required for tax, accounting, consumer protection, compliance, or lawful requests from authorities

7. Cookies and Similar Technologies

We use cookies and similar technologies for essential site operation, preferences, analytics, and optional advertising / measurement purposes where enabled.

For more details about the categories of cookies we use, how consent works, and how to manage preferences, please see our Cookie Policy.

8. Sharing of Personal Data

We do not sell your personal data.

We may share personal data with:

  • hosting and infrastructure providers - to operate and secure the Website or related systems
  • support and communications providers - such as email or ticketing tools used to process inquiries
  • analytics or advertising-related providers - where enabled and permitted by applicable consent rules
  • payment providers / Merchant of Record partners - to process payments, subscriptions, refunds, fraud checks, invoices, chargebacks, and related billing operations
  • legal or regulatory authorities - where required to comply with law, protect rights, enforce agreements, or respond to lawful requests

We may also disclose data in connection with a merger, acquisition, financing, sale of assets, corporate restructuring, or similar transaction, subject to appropriate safeguards.

9. International Data Transfers

Our service providers or payment partners may process data outside your country of residence. Where required by law, we use appropriate safeguards for international transfers, such as contractual protections or other lawful transfer mechanisms.

10. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including legal, accounting, fraud-prevention, support, and contractual purposes.

Examples:

  • Support messages and inquiries: retained for as long as needed to handle the request and maintain support records
  • Website logs and security data: retained for a limited period for diagnostics, fraud prevention, and security
  • Cookie / consent records: retained according to consent-management and legal-compliance needs
  • Billing and transaction data: retained by the applicable payment provider or Merchant of Record according to legal, tax, and contractual obligations
  • Software-related technical or diagnostic records: retained only as needed to provide the relevant feature, troubleshoot, secure the Services, or comply with legal obligations

11. Security

We use reasonable technical and organizational measures to protect personal data, including access controls, secure hosting, limited-access workflows, and other safeguards appropriate to the nature of the data we process.

However, no website, software service, or data transmission method is completely secure. You use the Services at your own risk, and we cannot guarantee absolute security.

12. Your Rights

Depending on your jurisdiction, you may have the right to:

  • request access to personal data we hold about you
  • request correction of inaccurate or incomplete data
  • request deletion of personal data, subject to legal and contractual limitations
  • object to or request restriction of certain processing
  • request data portability, where applicable
  • withdraw consent where processing relies on consent
  • lodge a complaint with a supervisory authority

To submit a privacy-related request, contact us at legal@tweakrix.com or support@tweakrix.com.

13. Children

The Services are not intended for children under 13, or a higher minimum age where required by local law. We do not knowingly collect personal data from children in violation of applicable law.

The Website and Services may link to or interact with third-party websites, tools, payment pages, checkout environments, or external services. We are not responsible for the privacy practices of those third parties. Please review their privacy policies before submitting personal data to them.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, data practices, legal requirements, or business operations. When we do, we will post the updated version on this page and revise the “Effective Date” above.

If material changes are made, we may provide a more prominent notice where appropriate.

16. Contact

If you have questions about this Privacy Policy or our privacy practices, contact us at:

Support: support@tweakrix.com
Privacy / legal: legal@tweakrix.com