Refund Policy

Effective Date: September 24, 2026

This Refund Policy explains how refund requests are handled for Tweakrix software products and subscriptions. Tweakrix is a brand of TERSISOFT LABS LTD, the provider of the software. The legal entity identified as the seller or Merchant of Record during checkout processes the payment and manages the associated billing and refund request.

This policy should be read together with the terms presented during checkout, our Terms of Use, and our End-User License Agreement. Mandatory consumer rights under applicable law are not limited by this policy.

1. Refund Window and Eligibility

Subject to the terms presented during checkout and applicable consumer law, customers may submit a refund request within fourteen (14) calendar days from the date of the initial purchase.

This voluntary 14-day refund window applies only to the initial purchase of a subscription and does not automatically apply to subsequent renewal charges.

Renewal charges are generally non-refundable once processed. However, a refund may be provided where required by applicable law, in the event of a duplicate or incorrect charge, where a timely cancellation was not properly processed, or at the discretion of the seller or Merchant of Record identified during checkout.

Refunds may be refused, where permitted by law, in cases involving fraud, abuse, repeated refund claims, or other misuse.

Nothing in this policy limits any consumer rights that cannot legally be waived.

2. How to Request a Refund

Submit a refund request through the customer account, order-management page, or shopper-support channel identified during checkout or in the order confirmation email. Include:

  • the order number
  • the email address used for the order
  • the product or subscription name
  • the reason for the request, if you wish to provide one

Do not send complete payment card details to Tweakrix or by email.

If TERSISOFT LABS LTD is identified as the seller during checkout, submit your request to support@tweakrix.com.

If another legal entity is identified as the seller or Merchant of Record, submit the request through the customer account, order-management page, or shopper-support channel identified during checkout or in the order confirmation email.

3. Subscriptions and Cancellation

Subscriptions renew automatically for the billing period selected during checkout unless canceled before the applicable renewal date.

Canceling a subscription prevents future renewal charges according to the cancellation timing and instructions shown during checkout or in the order confirmation. Cancellation does not automatically refund the initial purchase or a renewal charge that has already been processed.

The voluntary 14-day refund window described above applies only to the initial purchase. Requests concerning renewal charges will be reviewed only in the circumstances described in this Refund Policy, under the terms of the applicable seller or Merchant of Record, and as required by applicable consumer law.

Uninstalling Tweakrix does not cancel a subscription. Use the subscription-management link in the order confirmation or customer account.

4. Decisions and Processing

The seller or Merchant of Record reviews refund requests and may refuse a request where permitted by its terms and applicable law, including in cases involving fraud, abuse, repeated claims, requests outside the applicable period, or digital content that is no longer eligible. Nothing in this policy removes rights that cannot legally be waived.

If a refund is approved:

  • it is returned to the original payment method where possible
  • processing time depends on the payment method, bank, card network, and Merchant of Record
  • the corresponding license or subscription may be canceled
  • access to paid Tweakrix features may end

5. Purchases Through Marketplaces or Resellers

If a product is purchased through a marketplace, reseller, affiliate store, or another external seller, submit the request through the channel shown by that seller. Its refund terms apply together with mandatory consumer law.

6. Contact

For technical assistance or help locating the correct order-management channel:

Tweakrix Support: support@tweakrix.com

Refund decisions are made through the seller or Merchant of Record identified during checkout and in the order confirmation.

Legal / policy inquiries: legal@tersisoft.com
Service provider: TERSISOFT LABS LTD, company registration HE 495617, Republic of Cyprus
Registered office: Georgiou Seferi 15, Majestic Gardens 3, Block B, Office 202, 7562 Tersefanou, Larnaca, Cyprus